Welcome to Las Mareas Support. We’re dedicated to providing you with a flawless 5-star sleep experience. Below, you will find answers to our most common questions. If you need further assistance, our Customer Care team is always ready to help.
1. Our Products & Quality
We source only the highest quality, premium materials designed for breathability, durability, and cloud-like softness. Our pillows, comforters, and sheets are crafted to meet the rigorous standards of luxury resorts, ensuring you get that "vacation sleep" every single night in your own home.
Yes! We understand that a great night’s sleep requires a healthy environment. Our products are crafted with premium, hypoallergenic materials that resist dust mites and allergens, making them perfect for sensitive sleepers.
To maintain the luxury feel and longevity of your bedding, we highly recommend following our specific care guidelines. Please visit our [Care Instructions] page for detailed information on washing and drying your pillows, comforters, and sleep accessories. [Care Instructions] .
Currently, we ship across the United States. We partner with reliable carriers to ensure your luxury sleep essentials arrive safely and promptly at your doorstep.
Orders are typically processed within 1–3 business days. Standard shipping within the U.S. usually takes approximately 3–10 business days, depending on your location and the items ordered. Once your order ships, you will receive a confirmation email with tracking information.
Yes! We are pleased to offer complimentary standard shipping with no minimum purchase required for all orders within our eligible US delivery zones. We believe your luxury sleep experience should be seamless from checkout to delivery. (Please note: Free shipping applies exclusively to covered contiguous states).
Our return and comfort policy varies by product category. Bedding is covered by our 30-day Keep-It Promise for comfort, preference, or change-of-mind concerns. Approved Keep-It Promise claims may be resolved with either a replacement of the same product type or store credit for the full amount paid.
Sound machines and aroma devices are eligible for support within 30 days of delivery if they arrive damaged, defective, or develop a verified manufacturing fault. For all other items, damaged, defective, or incorrect order issues must be reported within 15 days of delivery.
If your bedding doesn’t feel like the right fit for your sleep preferences, comfort needs, or personal preference, please contact us within 30 days of delivery. Bedding is not returned to our warehouse, whether opened or unopened.
Instead, we ask that you donate or gift the item locally and send us a photo confirming it has been passed along. If your Keep-It Promise claim is approved, you may choose either:
The Keep-It Promise is designed for comfort, preference, or change-of-mind concerns. Approved Keep-It Promise claims are resolved through either a same-product-type replacement or store credit, not a cash refund to the original payment method.
No. Bedding is not returned to our warehouse, whether opened or unopened. For approved Keep-It Promise claims, we ask that the item be gifted or donated locally.
To keep this promise sustainable for everyone, our Keep-It Promise is limited to one approved bedding claim per household within any 12-month period. For clarity, a bedding set purchased as one product is considered one bedding item under this promise.
If the replacement item you choose costs less than your original purchase, the difference will be issued as store credit. If the replacement item costs more, you will simply pay the difference at checkout.
If your sound machine or aroma device arrives damaged, defective, or develops a verified manufacturing fault within 30 days of delivery, please contact us and we’ll carefully review the issue. We do not accept returns for change of mind, personal preference, or non-defective dissatisfaction on these items.
If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery so we can review the issue as quickly as possible. Please include your order number, clear photos of the item, photos of the packaging if applicable, and a brief description of the issue.
Once your claim has been reviewed and approved, the resolution will depend on the type of claim.
For approved Keep-It Promise bedding claims, we may offer either:
For approved damaged, defective, incorrect, or eligible lost-package claims, we may offer either:
Yes. For approved damaged or defective returns, a prepaid return label will be provided whenever a return is required.
If your tracking information has not updated for more than 20 business days, please contact us. We will investigate the issue with our logistics partners. If the carrier confirms that the package was lost in transit, we will offer either:
If a package is returned due to an incorrect or incomplete shipping address provided at checkout, or if the package is refused at delivery, the customer is responsible for any reshipping fees. If a refund is requested in this situation, any original shipping costs and any return shipping fees charged by the carrier may be deducted from the refund amount.
Once approved, eligible refunds are typically processed within 5–7 business days. After processing, the refund will be issued to your original method of payment. Your bank or credit card provider may require an additional 3–5 business days to post the funds.
Please note that Keep-It Promise claims for comfort, preference, or change-of-mind concerns are resolved through replacement or store credit, not a refund to the original payment method.
If your replacement request is approved, the replacement order will typically be processed and shipped within 5–7 business days. You will receive updated tracking information once the replacement has been shipped.
Orders are typically processed within 1–3 business days. Standard shipping within the U.S. usually takes approximately 3–10 business days, depending on your location and the items ordered. Once your order ships, you will receive a confirmation email with tracking information.
Yes. We offer complimentary standard shipping within our eligible U.S. delivery zones.
For any order-related questions, please contact us at lasmareas.support@gmail.com and include your order number whenever possible.
