Our Comfort Promise

Refund & Returns Policy · Last updated May 2026

Sleep on it. Literally.

We craft every Las Mareas piece to bring true rest into your home. If something isn’t absolutely right, we’ll make it right — with simplicity, care, and no hassle. Our approach is tailored to what you’ve purchased.

For this policy, "bedding" includes sheet sets, duvet covers, pillowcases, pillows, blankets, comforters, sleep mask and mattress protectors.

A) Sound Machines & Humidifiers Only

Our sound machines and aroma devices are selected to bring calm, comfort, and a more elevated atmosphere to your space. If something arrives less than it should, we want to make the experience right.

If your item arrives damaged, defective, or develops a verified manufacturing fault within 30 days of delivery, please reach out to us and our team will carefully review the issue.

Because these are personal-use items, we do not accept returns for change of mind, personal preference, or non-defective dissatisfaction.

To submit a claim, please contact us within 30 days of delivery and include:

your order number
clear photos or a short video of the issue
photos of the packaging, if applicable

If your claim is approved, we will provide the most appropriate resolution based on the situation, which may include:

a replacement
a refund

For approved damaged or defective returns, a prepaid return label will be provided whenever a return is required.

B) All Bedding: Keep-It Promise

We design our bedding to bring home the feel of five-star rest — soft, elevated, and thoughtfully made for deeper comfort night after night.

If your bedding doesn’t feel like the right fit for your sleep preferences, comfort needs, or personal preference, please contact us within 30 days of delivery. Because of hygiene regulations, whether opened or unopened, bedding cannot be returned to our warehouse.
Instead, we ask that you keep it, gift it, or donate it locally. Once you send us a photo confirming the item has been passed along, we’ll gladly issue a full refund of the amount you paid.

To keep this promise sustainable for everyone, our Keep-It Promise is limited to one approved bedding claim per household within any 12-month period. For clarity, a bedding set purchased as one product counts as one item under this promise.

Why Bedding Is Not Sent Back

Sleep is deeply personal. Once bedding has been sent to you, we can't responsibly resell or restock it. Rather than add miles and waste through returns, we invite you to pass your set along to someone who will love it. It’s a more hygienic, sustainable, and human way to honor our comfort promise.

2. Damaged, Defective or Incorrect Items:

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery so our team can carefully review the issue and make it right.

To help us assess your claim, please include:

your order number
clear photos of the item
clear photos of the packaging, if applicable
a brief description of the issue

3. Claim Review and Resolution:

Once your claim has been reviewed and approved, we will determine the most appropriate resolution based on the nature of the issue and the information provided.

Approved claims may be resolved through either:

a replacement
a refund

4. Lost or Delayed Packages:

If your tracking information has not updated for more than 20 business days, please contact us. We will investigate the issue with our logistics partners.

If the carrier confirms that the package was lost in transit, we will offer either:

A full refund
A replacement

5. Returned to Sender / Incorrect Address:

If a package is returned due to an incorrect or incomplete shipping address provided at checkout, or if the package is refused at delivery, the customer is responsible for any reshipping fees.

If a refund is requested in this situation, any original shipping costs and any return shipping fees charged by the carrier may be deducted from the refund amount.

6. Refunds and Replacements Processing Time:

Once your claim is approved, we will notify you of the next steps.

For Refunds:

Please allow 5–7 business days for us to process your refund once approved. After processing, the refund will be issued to your original method of payment. Please note that your bank or credit card provider may require an additional 3–5 business days to post the funds.

For Replacements:

If your replacement request is approved, the replacement order will typically be processed and shipped within 5–7 business days. You will receive updated tracking information once the replacement has been shipped.

7. Important Notes:

Items must not be returned without prior authorization.
Claims submitted after 15 days of delivery may not be eligible for review.
We reserve the right to deny claims that do not meet the conditions outlined above.